FAQ
Q: Can I downgrade my subscription plan?
A: No, downgrading your current subscription plan is not possible. However, you can cancel your existing plan at the end of its term and subscribe to a different one that better suits your needs.
Q: What happens if I don’t make the payment for my subscription by the due date?
A: When your subscription is approaching its expiration date, you will receive an email notification 7 days in advance. This message will inform you that a second email from the LOGether Team will follow shortly, containing a secure payment link. During this 7-day window, your subscription status (visible in your User Dashboard) will remain marked as "Expiring".
If the payment is not completed within these 7 days, your subscription status will automatically change to "Expired, Grace Period". During this grace period, your services will remain active for an additional 3 days, allowing you extra time to finalize the payment.
If payment is still not made after the grace period, your subscription will be marked as "Expired", and you will receive a confirmation email. At this point:
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The subscription is considered terminated.
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All services will be deactivated.
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You will lose access to the features included in your previous plan.
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You will need to subscribe to a new plan to reactivate services.